Answers to the questions we hear most about compression, sizing, ordering, and care. If you do not find what you need, contact us and we will help.

Choosing compression

What compression level do I need?
It depends on your symptoms. 15-20 mmHg is light, entry-level compression for tired, aching legs, mild spider and varicose veins, and mild swelling. 20-30 mmHg is the most commonly prescribed level, used for moderate varicose veins, moderate swelling, early chronic venous insufficiency, and recovery after vein procedures. 30-40 mmHg and above are firmer levels for more advanced venous conditions and are generally prescribed and fitted by a clinician.

Do I need a prescription?
No prescription is required to order from this site. That said, compression at 20-30 mmHg and above is normally recommended by a healthcare professional, and if you have not been evaluated, we would encourage you to speak with your doctor first. Compression is not suitable for everyone.

Is compression safe for everyone?
No. Certain conditions, including reduced arterial circulation, can make compression unsafe. If you have not discussed compression with a clinician, do so before wearing a garment, particularly at firmer levels.

What is the difference between mediven, duomed, and REJUVA?
mediven is the core medical line, with the widest range of styles, fabrics, and compression levels. duomed is a more economical everyday line with a simpler range. REJUVA is patterned compression designed to look like regular socks. All three deliver calibrated graduated compression.

Sizing and fit

How do I know what size to order?
Measure your ankle and calf circumference, then match those measurements to the size chart on the product page you are considering. Sizing is measurement-based, not based on shoe or clothing size, and charts differ between series, so check the chart on the specific product.

What if my ankle and calf measurements fall into different sizes?
The ankle measurement takes priority, because that is where compression is calibrated. If your calf is larger than the range shown for your ankle size, look for a wide-calf option in that series rather than sizing up overall.

Do I need petite or standard length?
Measure from the floor to the bend behind your knee with your foot flat. If that measurement falls short of the standard range on the size chart, petite is the right choice. A knee high that is too long bunches behind the knee and interferes with the compression gradient.

Should I choose open toe or closed toe?
Compression is identical either way, so it is a comfort preference. Open toe suits warm weather, sandals, and wearers who find a closed toe box tight, and it makes application with a donning aid easier.

Wearing and care

When should I put them on?
In the morning, before swelling accumulates, ideally before you get out of bed.

How often should I wear them?
Daily, unless a clinician has advised otherwise. Consistency is what produces results; occasional wear does little.

Can I sleep in them?
Only if a clinician has specifically told you to. Standard graduated compression is designed for daytime wear when you are upright and active.

How do I wash them?
Wash after every wear in lukewarm water with a gentle detergent, then air dry away from heat. No bleach, no fabric softener, no tumble dryer. Our care guide covers the full routine.

How often do I replace them?
Every three to six months with daily wear. Replace sooner if the garment goes on noticeably more easily, slides down, or if the symptoms it used to control start returning.

My thigh highs keep sliding down. What am I doing wrong?
Usually it is lotion, oil, or powder on the skin where the silicone band sits, or a band that needs cleaning. Wipe the band with a damp cloth, let it dry fully, and apply moisturizer at night rather than in the morning.

They are difficult to get on. Is there a trick?
Turn the garment inside out to the heel, position the heel first, then roll it up the leg rather than pulling from the top. For 20-30 mmHg and above, a donning aid makes a substantial difference, and grip gloves help without snagging the fabric.

Ordering

Do you offer free shipping?
Yes, on orders over $125

How long will my order take?
Shipping rates and delivery estimates are calculated at checkout based on your address and the method you choose. We ship via USPS, FedEx, UPS and DHL. Expedited orders placed before 1:00 PM ET Monday to Friday ship the same day; orders placed after that ship the next business day. Expedited shipments are not delivered on weekends or federal holidays and cannot be sent to P.O. boxes. You will receive tracking by email once your order ships. APO, FPO and DPO addresses ship via USPS and can take up to four weeks.

What is your return policy?
You have 30 days from delivery to return an item for a full refund, or 90 days to exchange it or receive store credit. Items must be returned in their original packaging, and anything that has been tried on should be laundered first. Contact us before shipping anything back so we can authorise the return and send instructions. A prepaid USPS return label costs $6.95 and is deducted from your refund; exchanges ship back to you free. Refunds are issued to your original payment method within 24 to 48 business hours of the return arriving at our warehouse. Our returns policy page has the full detail.

Can I use my HSA or FSA?
Compression garments are typically eligible for HSA and FSA reimbursement. Our HSA/FSA page explains how to use those funds for your order.

Will my insurance cover this?
Coverage varies by plan and usually requires a prescription and documentation. Check with your insurer directly, as we cannot confirm coverage on your behalf.

Do you sell to clinics and retailers?
Yes. Contact us and we will connect you with the right person for wholesale enquiries.